Client SUPPORT
Please take note of the support category that best describes your needs.
Orders
Order Enquiries:
Check the status of unshipped orders, including any delays.
Update Order Details:
Change the address, shipping method, or items in an unshipped order. Include original details for reference.
Cancel Order:
Cancel an unshipped order. Please include a reason for cancellation.
Do Not Ship - Hold Order:
Place an order on hold if it hasn't shipped yet.
Report Order Issue:
Report incorrect or missing items in a shipment. Include product SKUs.
Partially Fulfil Order:
Request to ship only specific items in an order. Include SKUs for items to send.
Shipping
Tracking Link Missing/Broken:
Tracking information is missing in ecommerce platforms or not working.
Carrier Enquiries:
For enquiries regarding shipments currently with a carrier. Include the carrier’s customer service reference number and select the carrier from the dropdown.
Request Return Labels:
Request a return label for an order. Include the sender address, return address, and reason for the return.
Freight Quote:
Request a quote for bulk stock transfer or international orders. Include product SKUs, quantities, sender and destination addresses, delivery instructions, and specify if it's a business or residential address.
Support
Technical Issue:
Report an issue with our shipping/inventory platforms. Screenshots are requested where possible.
Something Else:
None of the provided categories relate to your issue. Please describe your issue in detail in the description field.